Exploring a Business Solution: TopDesk, Ticketing System

I work as an Olympic College IT Technician, and in my role I work heavily with a ticketing system called TopDesk. It is a useful system that lets the IT department track "word orders" from faculty and staff (and even students). TopDesk has heavy ties with Outlook and Active Directory, allowing it to automatically send emails as tasks are worked on, and can even pull information about callers/customers from Active Directory.

The following video is of me displaying the TopDesk system at its most fundamental level.